Support
How can we help?
The most common answers are below. If you can’t find what you need, get in touch.
Get in touch
Email toskilabs@gmail.com. We reply within 2 business days.
Include your support code
It helps us find your home without you sending any personal details. To copy it in the app:
- Tap your avatar
- Help & feedback
- Your account
- Copy code
Koti
FAQ
About invites, housemates without an iPhone, alerts and bills in Koti.
How do I invite my housemates?
In the Home tab, tap Invite someone. Send the link or show the QR code. The link lasts 7 days and works for one person.
My housemate doesn’t have an iPhone.
They open the invite link in the browser on Android or a computer and sign in with Google or an email link. Koti works right there, live, and can be added to the home screen like an app.
Alerts aren’t showing up.
On iPhone, check Settings › Notifications › Koti. In the browser, allow notifications for the site. You never get alerts for what you did yourself, and several checks in a row become a single alert.
Does Koti pay the bills?
No. It keeps the boleto or Pix code for you to paste into your bank app, reminds you of the due date and tells everyone when someone taps Paid.
How do I leave a home?
In the Home tab, tap Leave this home. What you did stays with your name, and you leave the chore rotation. If the balance isn’t settled, Koti asks you to settle up first.
How do I restore or cancel Plus?
The subscription is with Apple: iPhone Settings › your name › Subscriptions. To restore, use You › Plan › Restore purchases with the same Apple ID. Plus covers everyone in the home while the subscriber stays in it.
How do I delete my account?
Tap your avatar › Delete my account. If you own a home, first hand it to someone else or delete it. Your subscription is cancelled separately, with Apple.
Want to know what we do with your home’s data?
Read the Privacy Policy